Do you have a question or need advice on any of our products? Contact us at all times, we’re happy to assist. To save you some time, you’ll find most frequently asked questions below. If you have any questions left, do not hesitate to email us on [email protected] or call us at +31(0)883745000. Love to hear from you!
1.1 Which payment methods do you accept?
The LORADILORA® eSTORE accepts iDEAL, Maestro, Sofort Banking, Bancontact/Mister Cash, Cartes Bancaires as well as Giropay and PayPal and a range of credit cards including Visa, MasterCard and American Express.
1.2 Is my payment safe?
All payments on the LORADILORA® eSTORE are facilitated and processed by MOLLIE; a payment company trusted by 55.000+ webshops and used worldwide. We take security extremely seriously. Through rigorous security checks, safe data storage and compliance with every available regulation, we can ensure the safety, stability and reliability of our payment platform. All transactions are encrypted for your safety.
1.3 Do I pay VAT from outside the European Union?
No, you don't pay the 21% VAT included in our prices so that's your discount! During the checkout process, the 21% VAT will be automatically deducted from the price.
2.1 What is the difference between 'backorder' & 'out of stock'
The LORADILORA® eSTORE always dispatches your order the same day unless a product is out of stock and 'backorder' is mentioned with the product. In this case, the product is on its way from our factory in India and we can guarantee that your full order will be shipped at once within 1 week. If 'out of stock' is mentioned with a product, the delivery time is longer than 2 weeks and the product can not be ordered at this time.
2.2 Do you ship worldwide?
The LORADILORA® eSTORE ships worldwide. PLEASE NOTE; Although jewellery is meant to be available for everyone, some countries outside Europe have import restrictions on silver & gold jewellery and therefore cannot be shipped to certain locations. Please check the customs regulations of your country if you are unsure.
2.3 How fast will my order be delivered?
All orders worldwide at the LORADILORA® eSTORE made before 17:00hr CET on business days are shipped that same day. European orders will be delivered within 2-3 business days and orders placed outside Europe will be delivered within 2-4 business days. We are a Dutch-based company and therefore orders placed on Monday until Friday in the Netherlands only, delivery will be the next day. Orders placed on Saturday and Sunday will be delivered on Tuesday. We use secured PostNL and DHL priority for all shipping.
2.4 Is the shipping of my order free of charge?
All European orders above €/$ 50,- are free of charge. All orders outside Europe above €/$ 100,- are free of charge. But remember; if you're ordering from outside the European Union, you won't pay the 21% VAT included in our pricing. The shipping amount for orders outside Europe will be shown during the checkout process. Our prices do not include customs fees or other additional taxes that might apply to a customer in non-EU countries. Any customs or import duties that are levied on the ordered package and/or customs declarations and regulations required once it reaches its final county of delivery are the sole responsibility of the recipient.
3 Warranty and Repairs
3.1 Does my Lora di Lora jewellery have a warranty?
LORADILORA® gives a 2 years warranty on all jewellery. The jewellery is largely hand-made and despite great precision, it can happen a defect is overlooked. LORADILORA® replaces items with defects immediately and free of charge. Save your order confirmation/invoice/receipt, or pass it on to the person who receives the gift, because the original proof of purchase is the guarantee certificate. Please note; LORADILORA® jewellery purchased from unauthorized dealers or on websites other than loradilora.com are not guaranteed to be authentic LORADILORA® creations.
3.2 Can my jewellery be repaired or restored?
LORADILORA® is known for its excellent service. If your jewellery needs some repair within the stipulated warranty period of 2 years, LORADILORA® will replace the article. After 2 years or when you are unable to produce a receipt, you will receive a quotation for repair. Accidents may happen and there might be a time you need to clean or repair your jewellery. LORADILORA® restores the completeness of your items by polishing, stringing, soldering or replacing any missing or broken parts such as beadballs, stones, pendants or charms. Our authorized dealers look forward to assist you with any service required.
4 Return & Exchange
4.1 What is your return policy?
Although we hope that you are always pleased with your purchase, we understand that you may want to exchange or return an item. LORADILORA® purchases may be exchanged and/or returned within 30 days of purchase, with a valid proof of purchase. The items must be in their original condition and must be returned in the original packaging. You can print a free return label for return or exchange through our Return Portal; https://loradilora.shipping-portal.com. For all your questions you can call +3188-3745000 or contact Anne by email from our customer service [email protected].
4.2 How can I make an exchange or return?
Returns: If you want to return your purchase, you can do this yourself via our Return Portal; https://loradilora.shipping-portal.com/rp/
Enter your zip code and the original tracking number that you received with your original order. Then select your desired DPD delivery point in your area. You can then print out your free return label. Pack your return shipment in the original packaging with the return label. Please hand in your order at the delivery point you selected. You will receive a proof of delivery at the delivery point, you will also be digitally informed so you can follow the progress of the shipment. After receiving your order, your order amount will be credited back to your account.
Exchange: Do you want to exchange your order? You can do this through our Return Portal (see above). You can also contact us via [email protected] or call us on telephone number +3188-3745000. After receiving the order, we will immediately send you your desired piece of jewellery free of charge.
4.3 When will the amount be deposited into my account?
After your return shipment has arrived at us (takes approximately 3 working days) you will receive a confirmation e-mail. From that moment, it takes 3-5 business days for the amount to be refunded to your bank account, depending on your bank.
5 Product Quality
5.1 What is 925 Sterling silver?
LORADILORA® only works with 925 sterling silver, approved and stamped at Europe’s Assay office. Each item of our silver collection contains a hallmark and responsibility mark, legally accepted worldwide. By definition and international agreement ‘925 sterling silver’ is an alloy of 92.5% pure silver and 7.5% copper. The reason jewellery is never made out of pure silver is due to the very soft precious metal which bends or breaks easily. Adding another, more durable, metal to the mix ensures silver jewellery to last longer, slows down the tarnishing process and stay sparkling down the road. It is also easier for our hand craftsmen to handle and manipulate the material into the intricate jewellery we so adore.
5.2 How to take care the 925 Sterling silver jewellery of LORADILORA®?
You can wear the LORADILORA® silver jewellery always! With always we truly mean always; while swimming, exercising, showering and even while putting on all kinds of lotion, spay and perfume etc. We promise its splendour is maintained over time. The only reason our 925 sterling silver jewellery will tarnish is when you do not wear it and leave it unenclosed; tarnishing occurs from the effects of oxygen in the air. When your jewellery is dirty use just soap and water and dry it off with soft cloth. In case your silver jewellery gets tarnished, use silver polish for cleaning or contact us for professional cleaning and polishing.
5.3 What is Vermeil gold?
For gold jewellery LORADILORA® has opted for the so-called 'Vermeil or Silver-Gilt' for its beautiful appearance and solid character. LORADILORA® uses 2micron, 18 carat European gold. A special, durable coating for the protection of the gold is added. This combination is a good replacement for people with an allergy to other metal objects. A Gold Vermeil or Silver-Plated product can only be described or marked as such when the base metal is 925 Sterling silver with a coating of not less than 10 carat fineness. This coating or plating has a substantial thickness with a minimum thickness corresponding to 2½ microns (or about 1 / 10000th of an inch) of fine gold.
5.4 What are Gemstones?
We use gemstones collected from all over the world for their healing and spiritual nature. A natural gemstone is a piece of mineral crystal created by nature without any intervention by human. We buy them after cut and polished in form, and always keep in mind the environment and circumstances they where found in. We select on colour, shape and price. Find a gemstone that will help you with your journey in life; their powerful energy have the ability to heighten our spiritual lives by correcting unbalanced vibrations in our bodies.
6 Credentials LORA DI LORA
6.1 What is your telephone number?
You can call us on +31883745000.
6.2 What is your email address?
Our emailaddress is [email protected]
6.3 What is the number of your bank account?
Our IBAN number is NL27ABNA0454371063. BIC code is ABNANL2A.
6.4 What is your VAT number?
Our VAT number is NL859609479B01.
6.5 What is your COC number?
Our COC number is 73634751.