24 hr express delivery
Call us on +31(0)883745000
Free return in 30 days
All payment available
Customer Service

Here you'll find answers on most stuff. If you have any questions left, do not hesitate to email us on customerservice@loradilora.com or call us at +31(0)883745000.

1 Payment & Returns
1.1 How do I return?

First let us know that you want to return or change your product. Make sure you wrap your product in the orginale package. We will send you a return label with which you can send the package back to us. As soon as we receive the package, you get your money back or we'll send you a different size or anything else. Keep you delivery ticket with you in case something goes wrong underway!

1.2 Can I pay with creditard?

Absolutely! We accept almost any type of card used worldwide. Just follow the steps and you're all set. Thank you for shopping with us!

2 Product Quality
2.1 What is 925 Sterling Silver?

We only work with 925 sterling silver, approved and stamped at Europe’s Assay office. Each item of our silver collection contains a hallmark and responsibility mark, legally accepted worldwide. By definition and international agreement ‘925 sterling silver’ is an alloy of 92.5% pure silver and 7.5% copper. The reason jewellery is never made out of pure silver is due to the very soft precious metal which bends or breaks easily. Adding another, more durable, metal to the mix ensures silver jewellery to last longer, slows down the tarnishing process and stay sparkling down the road. It is also easier for our hand craftsmen to handle and manipulate the material into the intricate jewellery we so adore

2.2 What is Vermeil?

For our gold jewellery we have chosen the so called ‘Vermeil or Silver-Gilt’ option for its beautiful look and durable nature. We use 18 carat European gold for all our gold pieces. This combination is a good substitute for those with allergy to other metal items. A Gold Vermeil or Silver-Gilt product may only be described or marked as such when the base metal is 925 sterling silver with a coating of not less than 10 carat fineness. This coating or plating is of substantial thickness with a minimum thickness throughout equivalent to 2½ microns (or approximately 1/10000th of an inch) of fine gold.

2.3 What are Gemstones?

We use gemstones collected from all over the world for their healing and spiritual nature. A natural gemstone is a piece of mineral crystal created by nature without any intervention by human. We buy them after cut and polished in form, and always keep in mind the environment and circumstances they where found in. We select on colour, shape and price. Find a gemstone that will help you with your journey in life; their powerful energy have the ability to heighten our spiritual lives by correcting unbalanced vibrations in our bodies.

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24 hr express delivery
Call us on +31(0)883745000
Free return in 30 days
All payment available