Do you have a question or need advice on any of our products? Contact us at all times, we’re happy to assist. You’ll find most information below. If you have any questions left, do not hesitate to email us [email protected] or call us at +31(0)883745000.
E-mail customer service
LORADILORA® headquarters (office only)
22 Luifelbaan | 2242KT Wassenaar | The Netherlands
The LORADILORA® eSTORE accepts iDEAL, Maestro, Sofort Banking, Bancontact/Mister Cash, Cartes Bancaires as well as Giropay and PayPal and a range of credit cards including Visa, MasterCard and American Express.
All orders worldwide at the LORADILORA® eSTORE made before 17:00hr CET on business days, are shipped that same day. We work together with PostNL, DPD, DHL and FedEx for shipping your orders. Priority & Secured with Track&Trace.
The Netherlands (LORADILORA® is a Dutch-based company)
All orders placed on business days before 17:00, are shipped that same day and delivered the next day, using express delivery only (free of charge from € 50). Orders placed on Saturday & Sunday are shipped on Monday and delivered on Tuesday.
Complimentary shipping is only available for orders placed in the Netherlands for domestic delivery (above € 50,-).
The shipping amount for orders outside Europe will be shown during the checkout process. Our prices do not include customs fees or other additional taxes that might apply to a customer in non-EU countries. Any customs or import duties that are levied on the ordered package and/or customs declarations and regulations required once it reaches its final county of delivery are the sole responsibility of the recipient.
All LORADILORA® orders are shipped insured with real-time Track&Trace. After placing your order you will receive a confirmation e-mail from us. Once your order has been processed and dispatched, you will receive an email with your Track&Trace number to track your order and/or to change the delivery time. If you do not receive e-mail messages, they have probably ended up in your spam.
The LORADILORA® eSTORE always dispatches your order the same day, unless 'backorder' is stated with the product. In this case, the product is on the way from our factory in India and we can guarantee, your full order will be delivered within 1 week. If 'out of stock' is mentioned with a product, the delivery time is longer than 2 weeks and the product cannot be ordered at this time. In the unlikely event that, despite the statement 'in stock', the item is not immediately available (this could occur in the exceptional case of simultaneous orders), you will be contacted directly.
After your return has been received by us, it will be checked. If unworn and in original condition, you will receive an email confirming your cancellation. After this, we immediately instruct our payment provider Mollie to refund your purchase amount. From then on, it will take 3-5 business days for the amount to be refunded to your bank account.
LORADILORA® gives a 6-month warranty on all jewellery. The jewellery is largely hand-made and despite great precision, it can happen a defect is overlooked. LORADILORA® replaces items with defects immediately and free of charge. Save your order confirmation/invoice/receipt, or pass it on to the person who receives the gift, because the original proof of purchase is the guarantee certificate.
Jewellery purchased from unauthorized dealers or on websites other than loradilora.com are not guaranteed to be authentic LORADILORA® designs.
LORADILORA® only works with 925 sterling silver, approved and stamped at Europe’s Assay office. Each item of our silver collection contains a hallmark and responsibility mark, legally accepted worldwide. By definition and international agreement ‘925 sterling silver’ is an alloy of 92.5% pure silver and 7.5% copper. The reason jewellery is never made out of pure silver is due to the very soft precious metal which bends or breaks easily. Adding another, more durable, metal to the mix ensures silver jewellery to last longer, slows down the tarnishing process and stays sparkling down the road. It is also easier for our hand craftsmen to handle and manipulate the material into the intricate jewellery you so adore.
You can wear LORADILORA® silver jewellery always! With always we truly mean always; while swimming, exercising, showering and even while putting on all kinds of lotion, spray and perfume etc. We promise its splendour is maintained over time. The only reason our 925 sterling silver jewellery will tarnish is when you do not wear it and leave it unenclosed. If you do not wear your silver jewellery for a long time, keep it in the air-sealed bag (received upon delivery) to prevent discolouration. Tarnishing occurs from the effects of oxygen in the air. When your jewellery is dirty use just soap and dry it off with a soft cloth. In case your silver jewellery gets tarnished, use silver polish for cleaning or contact us for professional cleaning and polishing.
For gold jewellery, LORADILORA® has opted for the so-called 'Vermeil or Silver-Gilt' for its beautiful appearance and solid character. LORADILORA® uses 2micron, 18-carat European gold. A special, durable coating for the protection of the gold is added. This combination is a good replacement for people with an allergy to other metal objects. A Gold Vermeil or Silver-Plated product can only be described or marked as such when the base metal is 925 Sterling silver with a coating of not less than 10-carat fineness. This coating or plating has a substantial thickness with a minimum thickness corresponding to 2½ microns (or about 1 / 10000th of an inch) of fine gold.
By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.Register
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